Returns & Refunds

At Chili Jam Prints, every order is made especially for you. As our products are personalised using your selected design and the photo you upload, we are unable to accept returns or exchanges for change of mind.

If there's an issue with your order, we're here to help.

We will gladly replace or refund your order if:

• Your item arrives damaged during shipping.
• We have printed the wrong design, photo or frame option.
• Your product has a manufacturing fault or defect.
• Your order is significantly different from what you purchased.

If you experience any of the above, please contact us within 7 days of receiving your order. To help us resolve the issue quickly, please include:

• Your order number
• A brief description of the issue
• Clear photographs of the product and, where applicable, the packaging

Once we've reviewed your claim, we'll arrange a replacement or refund where appropriate at no additional cost.

Personalised Products

As each item is custom-made to your specifications, we cannot offer refunds, returns or exchanges for:

• Change of mind.
• Incorrect design, frame or product options selected at checkout.
• Photos that are low resolution, blurry, pixelated or of poor quality when uploaded by the customer.
• Images that have been cropped, positioned or uploaded incorrectly by the customer.
• Minor colour differences between what you see on your screen and the finished printed product, as colours may vary between devices and print.

Photo Uploads

By uploading a photo, you confirm that:

• You own the image or have permission to use it.
• You have reviewed your image before placing your order.
• You understand your image will be printed as supplied.

For the best results, we recommend uploading the highest-quality version of your photo available.

Shipping Damage

If your parcel arrives damaged, please contact us as soon as possible. Where possible, take photographs of both the packaging and the product before disposing of any packaging materials.

Australian Consumer Law

Nothing in this Returns & Refunds Policy excludes or limits your rights under the Australian Consumer Law. If your product is faulty, not as described, or fails to meet the consumer guarantees provided under Australian law, you may be entitled to a repair, replacement or refund.